Frequently Asked Questions

Harbour cruise bookings are typically 4 hours in duration, additional cruising time is charged by the hour. We are open to negotiate extending your cruise time if you approach us about it at least 30 minutes prior to the end of your Harbour cruise – for exclusive charters only.

For Special event Harbour cruises or shared harbour cruises we absorb the cost of the NSW Maritime wharf booking fee. If you hire the vessel exclusively – especially for bare boat charters this cost is payable by the client.

You are welcome to provide a preferred play list for our DJ for exclusive Harbour cruise bookings. You are able to request songs on the night for ticketed special events.

It is recommended all guests arrive 15-20 minutes prior to the scheduled boarding time. Our Harbour cruises depart the wharf strictly 15 mins after arriving (according to NSW Maritime wharf booking rules) If you miss the boat a water taxi is the only way to get on board.

See our terms and conditions for specific details regarding refunds. Generally, if you give us plenty of notice we can either refund in full or postpone your event, we will always do our best to accommodate especially in circumstances of bereavement or tragedy. Call or email us for more information.

Yes group sizes can be increased or reduced up to 14 days prior to the harbour cruise however changes may affect the total payable for your harbour cruise. For special events like New Year’s Eve and Australia Day etc. increasing guest numbers is subject to availability of seats. We provide flexibility in your numbers up to 14 days prior to the cruise. 30 days prior for Xmas parties! Please finalise numbers on time. Special events require full payment and confirmed numbers at the time of booking.

Exclusive Harbour cruises require a $1000 deposit to secure your booking.  In most cases this amount is then deducted from your final payment, depending on the style of your cruise we may retain this amount as a security bond which is refunded after your harbour cruise. Full payment is required for special events (i.e. New Year’s Eve, Australia Day, Boxing Day etc.)

Bookings details will be held without a deposit for up to 14 days. However payment is the only way to book and secure the package you want on the date you want.

If you contact us via email or phone we can usually give you an instant answer. Call our office on 1300 228 326.